TripDays · DDP Lab
Help when the trip does not go to plan.
Tell us what happened, which screen you were on, and your iOS version. Please do not email passports, payment cards, or other sensitive documents.
Last updated: August 22, 2026
Contact
Email support@ddp-lab.dev. Include a short description and, when useful, a screenshot with private details hidden.
Sync or shared-trip issues
Check that iCloud Drive is enabled, TripDays has iCloud access, and both devices are online. Shared updates can take a short time to arrive. The trip owner can review participants from the trip sharing screen.
Purchases and restoration
Use Restore Purchases with the same Apple account that bought Premium. Test builds and TestFlight use Apple's sandbox purchase environment; public App Store builds use live purchases.
Photos and receipt scans
A journal photo may disappear if the original Photos item was deleted or is not available on the current device. Receipt scanning creates a draft—always confirm the date, total, and currency before saving.